Researchers At Work
CIS-RAW stands for Researchers at Work, a multidisciplinary research initiative by the Centre for Internet and Society, Bangalore. CIS firmly believes that in order to understand the contemporary concerns in the field of Internet and Society, it is necessary to produce local and contextual accounts of the interaction between the internet and socio-cultural and geo-political structures. The CIS-RAW programme hopes to produce one of the first documentations on the transactions and negotiations, relationships and correlations that the emergence of internet technologies has resulted in, specifically in the South.
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Navigating the Digitalisation of Finance: User experiences of risks and harms
Our study unpacks the experiences of marginalised users navigating the digitalisation of finance. Through a survey of 3,784 users, 18 interviews and 7 focus group discussions, our study’s findings highlight user experiences of risks and harms while accessing digital financial services, unpacking experiences specifically of persons with disabilities, transgender persons, gender and sexual minorities, elderly persons, women, regional language-first users, and persons facing digital and economic vulnerabilities.
Posted by Amrita Sengupta, Chiara Furtado, Garima Agrawal, Nishkala Sekhar, Puthiya Purayil Sneha, and Vipul Kharbanda at Apr 08, 2025 12:00 AM | PermalinkFiled under: Financial Platforms, Digital Financial Harms, Homepage, Digital Financial Services, Featured, Researchers at Work -
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